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More fun with dysfunctional appliances
Feb. 25th, 2007 11:35 pmRemember how my washer broke a week or two back? We decided to replace the dryer as well, because the timer had broken and you had to open the door to stop it. We also decided to go ahead and spring for a front-loading washer, since everyone says they're better. Both were delivered and installed on Thursday of last week. The washer works fine. The dryer, on the other hand, smokes when you turn it on. This is particularly infuriating given that we replaced our non-smoking dryer on the grounds that we were concerned about the fire hazard.
I called the place where we bought it (Warner Stellian, for anyone wondering) and they're sending a repairman out on Tuesday. (They could have had someone to me Monday, but I would have had to completely rearrange my life. They also could have had a delivery guy who was really good at troubleshooting come out on Friday at about 5:30, but we were entertaining on Friday, with people showing up at 5:30, so I declined that, too. Why does this stuff always happen when I least have time to deal with it?)
Anyone ever had a smoking dryer? What caused it? It's a gas dryer, and was hooked up by a gas guy and not the delivery guy, but I'm pretty sure the smoke is a problem with the dryer, and not a problem with the gas installation, because natural gas isn't supposed to produce smoke. Also, the smoke has a distinct "electrical fire" smell, but it's hard to tell exactly where it's coming from. It just kind of wafts up from the dryer.
I am pessimistically expecting one of the following outcomes: (1) the repairman telling me that it needs a part he doesn't have, and it will take a week to get it in, or (2) the repairman concluding that it needs to be taken out and replaced by a completely new dryer, which would be perfectly fine except that having a gas technician come in and do the installation is not free and is not done by the appliance store. (In my experience, it is generally pretty easy to get a store to waive their own fees when the problem is theirs; getting them to pay someone else's fee can be a lot harder.) Since we're in the market for a new refrigerator and an upright freezer, if they're smart, they will cover whatever additional costs are required to get us the fully functional dryer we paid for. But stores are not always smart.
I actually considered buying an extended warranty this time, but on the washer -- not the dryer.
I called the place where we bought it (Warner Stellian, for anyone wondering) and they're sending a repairman out on Tuesday. (They could have had someone to me Monday, but I would have had to completely rearrange my life. They also could have had a delivery guy who was really good at troubleshooting come out on Friday at about 5:30, but we were entertaining on Friday, with people showing up at 5:30, so I declined that, too. Why does this stuff always happen when I least have time to deal with it?)
Anyone ever had a smoking dryer? What caused it? It's a gas dryer, and was hooked up by a gas guy and not the delivery guy, but I'm pretty sure the smoke is a problem with the dryer, and not a problem with the gas installation, because natural gas isn't supposed to produce smoke. Also, the smoke has a distinct "electrical fire" smell, but it's hard to tell exactly where it's coming from. It just kind of wafts up from the dryer.
I am pessimistically expecting one of the following outcomes: (1) the repairman telling me that it needs a part he doesn't have, and it will take a week to get it in, or (2) the repairman concluding that it needs to be taken out and replaced by a completely new dryer, which would be perfectly fine except that having a gas technician come in and do the installation is not free and is not done by the appliance store. (In my experience, it is generally pretty easy to get a store to waive their own fees when the problem is theirs; getting them to pay someone else's fee can be a lot harder.) Since we're in the market for a new refrigerator and an upright freezer, if they're smart, they will cover whatever additional costs are required to get us the fully functional dryer we paid for. But stores are not always smart.
I actually considered buying an extended warranty this time, but on the washer -- not the dryer.
